Current Promotions:

FREE SHIPPING on orders over $250:
Subtotal must reach $250 to be eligible for free standard shipping. Select the free shipping rate during checkout. No code required. Gift card purchases and signature delivery fee do not count toward free shipping as they are a digital services that do not require physical shipping.

Los Poblanos Gin & Lemonade:

Los Poblanos Botanical Gins & Lemonades are available at our retail locations. It is also showcased in beverages at Campo, and the Norte and Town & Ranch tasting rooms. All alcohol, including our gin, and Los Poblanos Lemonades are not available online and cannot be shipped. All alcohol sales are final in store.

Shipping Policies & Procedures

Order processing, packing, shipping & delivery information is fully outlined in our Shipping Policy & Procedures. This link can also be found in the footer section of our website.

Return Policy

To view our full policy on returns, exchanges, damages and refunds, please visit our Refunds & Returns page. This link can also be found in the footer section of our website.

Local Pick-up Orders

Online pick-up orders are fulfilled Tuesday through Friday and are available for pick-up at Town & Ranch Supplies between 11 am and 7 pm Tuesday through Saturday at 1318 4th St NW, Albuquerque, NM 87102. Email notifications will be sent when your order is ready along with further instructions. Have your order number ready at pick up. An associate will be happy to assist you.

Orders not retrieved within 7 days will be automatically refunded to the original tender type and restocked in our inventory. Online orders can only be picked up at our Town & Ranch location.

If you require assistance upon arrival to Town & Ranch Supplies or need more time to retrieve your order, please email townandranch@lospoblanos.com or call the shop at 505-808-1715.

Gift Notes & Gift Wrapping

Gift messages can be included on the "cart" screen. Simply fill out the box titled "Gift message or special instructions." Gift notes are limited to 200 characters. If you forgot to include a note, please email online@lospoblanos.com your order number and the message you'd like to include as soon as possible. Notes cannot be included once the order has left our warehouse.

At this time, we are unable to offer gift wrapping services. Items in your order will be packed and wrapped with care to ensure all items arrive safely and recipients have a wonderful experience opening the package.

Gift Cards

All gift cards are final sale and cannot be returned or refunded. Gift cards cannot be used to purchase other gift cards and are not included in promotional offers, nor do they count toward the subtotal for promotional offers.

To check the balance on your gift card, please call any of our retail locations or email online@lospoblanos.com with the gift card number.

Only digital e-gift cards are available for purchase online. To purchase a physical gift card and/or have it mailed, please visit our retail locations or call 505-938-2192 or 505-808-1715. Gift Cards can be made ready for in-store pickup or mailed for a $8 +tax shipping fee.

If you ordered a digital e-gift card but haven't received it, check your spam email, your Gmail Promotions tab, or search your email for "Los Poblanos." If sent to a business, government or school email address, the organization's email security software can filter out e-gift cards as spam. Always consider using a personal email address whenever possible.

Please contact our Online Fulfillment team at online@lospoblanos.com referencing your order number if you are still unable to locate it.

Business Gifting Orders

We are happy to offer business gifting options of Los Poblanos lavender products, food items and gift sets for your employees and clients. Business gifting orders for this year's holiday season must be received by October 31. Any orders received after that time are assessed on a case by case basis. Volume discounts are available. Visit our business gifting page to learn more.

Contact Us

Please visit our Information & Hours page to discover how to contact our Farm Shop retail locations or the Online Fulfillment team.

Reservations

For reservations on property, please visit the appropriate link for Campo dining, Inn accommodations, Hacienda Spa, other events, or please visit the Los Poblanos main website.

Wholesale Inquiries

To be considered as a Los Poblanos Retail Partner, please fill out our Wholesale Inquiry Form and a representative will reply within a few days.

Employment

Please visit our employment page to learn about all current open positions at Los Poblanos.

Copyright

All content of this site farmshop.lospoblanos.com is the sole property of Los Poblanos. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify any portion of this site or our products without the express written permission of Los Poblanos.

Customer Information

Los Poblanos Farm Shop only collects information on our customers for the sole purpose of order tracking and record keeping of orders placed online. This information is limited to Customer name, address, email, telephone number and IP addresses.

Los Poblanos will only contact you by phone in the event of a problem with a web order placed via farmshop.lospoblanos.com.

If you choose to sign up for our Los Poblanos mailing list, Noticias, we will keep you up to date about our dynamic property. Find out more about our new products, workshops, special room rates and discounts. You have the option to discontinue these emails at any time by following the link at the bottom of every email.

At no time does Los Poblanos Farm Shop retain sensitive information, such as credit card numbers. Los Poblanos does not share your customer information under any circumstances.

The Farm Shop collects IP addresses in two cases. Our web tracking service collects IP address for the sole purpose of tracking web usage. This information is separate from our customer database. At no time does the Farm Shop collect information on customers specific browsing habits. The Farm Shop also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

Security

Los Poblanos takes privacy and security very seriously. We have taken every precaution to secure your privacy online, at our data centers and at our physical location to protect against the theft, manipulation, and loss of information collected at farmshop.lospoblanos.com. Your information is password protected and is available only to persons who need it to fulfill your web orders, or answer specific questions that you may have.

Cookies

Farmshop.lospoblanos.com does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.

Terms and Conditions

In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using farmshop.lospoblanos.com, you accept these terms and conditions. If you do not accept these terms and conditions please do not use farmshop.lospoblanos.com.

These terms and conditions may change at any time. Los Poblanos reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of farmshop.lospoblanos.com is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Los Poblanos shall not be liable for any damages of any kind related to your use of this site.

Indemnification
You agree to defend, indemnify and hold Los Poblanos LLC. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.