FAQs

Shipping policies and procedures

Please visit our shipping policy and procedures for processing, packing, shipping and delivery details.

Return policy

Please visit our refunds and returns page to view the policy on returns, exchanges, damages and refunds. 

Free shipping

We offer free shipping when your subtotal reaches $150. Simply select the free shipping rate during checkout. Gift card purchases and signature delivery fees do not count toward free shipping.

Local pick up orders

Local pick up orders are available Tuesday through Saturday at our Town and Ranch location (1318 4th St NW, Albuquerque, NM 87102). Your email confirmation will provide instructions. Please bring your order number and a sales associate will be ready to assist you. Unclaimed orders will be refunded after seven days. If you have any questions about your order, please email online@lospoblanos.com.

Gift notes

Gift messages can be included before the checkout process. Type your note in the custom gift message or special instructions box on the cart page. Gift notes are limited to 200 characters.

Gift cards

Business gifting

Visit our business gifting page to learn more or email online@lospoblanos.com for details.

Contact Us

You can reach us at (505) 308-3452 or online@lospoblanos.com.

Wholesale Inquiries

Interested vendors can complete our Wholesale Inquiry Form.

Employment

Please visit our employment page to view open positions.

Customer data

Los Poblanos Farm Shop only collects information on our customers for the sole purpose of order tracking and record keeping of orders placed online. This information is limited to customer name, address, email, telephone number, and IP addresses. 

Los Poblanos will only contact you by phone in the event of a problem with a web order placed via farmshop.lospoblanos.com. 

If you choose to sign up for our Los Poblanos mailing list, Noticias, we will keep you up to date with our dynamic property. Find out more about our new products, craft and gardening workshops, as well as special room rates and package discounts. You have the option to discontinue these emails at any time by following the link at the bottom of every email. 

At no time does Los Poblanos Farm Shop retain sensitive information such as credit card numbers. Los Poblanos does not share your customer information under any circumstances. 

The Farm Shop records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

Los Poblanos takes privacy and security very seriously. We have taken every precaution to secure your privacy online, at our data centers and at our physical location to protect against the theft, manipulation, and loss of information collected at farmshop.lospoblanos.com. Your information is password protected and is available only to persons whom need it to fulfill your web orders, or answer specific questions that you may have.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Meta Pixel to track a users behavior after they have been redirected to our website by clicking on a Meta ad. This enables us to measure the effectiveness of Meta ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Meta, which is why we are informing you, based on our knowledge of the situation. Meta may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook's Data Usage Policy. You can allow Meta and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. You can object to the collection of your data by Meta pixel, or to the use of your data for the purpose of displaying Facebook ads in your account-settings.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous