FAQs

Order Processing & Shipping

Los Poblanos Farm Shop will process your online order within 2-3 business days (business days are Monday - Friday) given all items are in stock. Occasionally items may be oversold; all back-ordered items will ship as we receive them in the shop. We will contact you if any of your items are back-ordered in the event changes are needed to proceed with the order.

Your shipping options and cost will be outlined at the time of checkout. For $10 FedEx Smartpost actual shipping time will take 3-7 business days. FedEx 2-Day and Overnight will leave our shop the next business day. Please be aware that Fedex 2-Day and Overnight does not deliver on Saturdays, which may delay your order. Upon shipping you will receive a confirmation email with the details of your order and tracking information.

Any questions about your order may be directed to shipping@lospoblanos.com

 

International Shipping

At this time, we are unable to ship internationally. Large orders may be considered on a case by case basis; please contact shipping@lospoblanos.com if you would like more information.

 

Holiday Shipping

Please place online orders by December 15th to receive your order before Christmas.

 

Return Policy

If you are not completely satisfied with your purchase at the Farm Shop, we will give thoughtful consideration to your request for a return, exchange, or credit. The Farm Shop will accept all products at any time for any reason, with or without a receipt. Keeping your original sales receipt will enable you to receive a credit in the original form of purchase, but if you don’t have a receipt we will gladly offer you a merchandise credit for the current selling price of the item.

 

Wholesale Inquiries

To be considered as a Los Poblanos Retail Partner, please fill out our Inquiry Form.


Copyright

All content of this site farmshop.lospoblanos.com is the sole property of Los Poblanos. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify any portion of this site without the express written permission of Los Poblanos.

 

Customer Information

Los Poblanos Farm Shop only collects information on our customers for the sole purpose of order tracking and record keeping of orders placed online. This information is limited to Customer name, address, email, telephone number, and IP addresses.
 
Los Poblanos will only contact you by phone in the event of a problem with a web order placed via farmshop.lospoblanos.com.
 
If you choose to sign up for our Los Poblanos mailing list, Noticias, we will keep you up to date with our dynamic property. Find out more about our new products, cooking classes, craft and gardening workshops, as well as special room rates and package discounts. You have the option to discontinue these emails at any time by following the link at the bottom of every email.
 
At no time does Los Poblanos Farm Shop retain sensitive information such as credit card numbers. Los Poblanos does not share your customer information under any circumstances.
 
The Farm Shop collects IP addresses in two cases. Our web tracking service collects IP address for the sole purpose of tracking web usage. This information is separate from our customer database. At no time does the Farm Shop collect information on customers specific browsing habits. The Farm Shop also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.


Security

Los Poblanos takes privacy and security very seriously. We have taken every precaution to secure your privacy online, at our data centers and at our physical location to protect against the theft, manipulation, and loss of information collected at farmshop.lospoblanos.com. Your information is password protected and is available only to persons whom need it to fulfill your web orders, or answer specific questions that you may have.


Cookies

farmshop.lospoblanos.com does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.


Terms and Conditions

In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using farmshop.lospoblanos.com, you accept these terms and conditions. If you do not accept these terms and conditions please do not use farmshop.lospoblanos.com.

These terms and conditions may change at any time. Los Poblanos reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of farmshop.lospoblanos.com is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.


Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Los Poblanos shall not be liable for any damages of any kind related to your use of this site.
Indemnification
You agree to defend, indemnify and hold Los Poblanos LLC. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.